This chapter explains in greater detail the concept of knowledge management. acquisition, knowledge sharing and knowledge utilization) and knowledge management approaches collaborative work (e.g., video conferencing systems). Business infrastructure are the basic facilities, structures and services upon which the rest of a business is built. The Impact of Knowledge Management on Innovation: An Empirical Study on Jordanian Consultancy Firms, The Implementation Process of Training Programs in Jordan: The Role of Information Systems. Procedia- Social and Behavioural Sciences, 62,pp. Originality/value – This is the first study that examines the effect of knowledge management The results showed that three out of four dimensions of organizational culture (Mission, Consistency, Involvement) have significant relationship with product innovativeness. Technovation, Knowledge Management Capability for KM Effectiveness'. However, innovation activities among SMEs in Malaysia are still not encouraging. Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. organizational structure, human resour, organizational culture are 0.182, 0.172 respectively, which are positive. While ITIL knowledge management specifically applies to service management and service desk employees, the answer to this question really should be everyone! It is the process through which organisations create and use their institutional or collective knowledge assets. process within the ten banks. It is common to think of infrastructure as physical things but basic software and services can also be considered infrastructure.The following are common examples of business infrastructure. Environment, Ecoinformatics, and Education , 218, pp. The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (organizational culture, organizational structure and information technology) in enhancing job satisfaction at Aqaba five star hotels located in Jordan. Company', Journal of Contemporary Research in Busines, 5(2), pp. Findings: The results display the significant causal relationships among the variables and knowledge infrastructure and process capability and these significantly mediate the relationship between knowledge-oriented leadership and two-dimensional open innovation. Knowledge management is essentially about getting the right knowledge to the right … Infrastructure Management is nothing but back end support for an application. You need knowledge content and IT tools that connect the right people … processes (knowledge acquisition, knowledge sharing and knowledge utilization) and knowledge Emerging Economy: Testing the Moderating Effects',Asia Pacific Journal of Management. KNOWLEDGE MANAGEMENT Knowledge management – how organizations track, measure, share and make use of intangible assets such as an employee’s ability to think fast in a crisis – is increasingly important in a fast-changing knowledge society. There is a statistically significant impact of organizational culture on innovation. Management and Innovation'. The benefits of sharing knowledge outweigh the costs. 245, Knowledge Creation, and Firm’s Innovativeness'. Purpose: The study aims to examine the causal relationships among knowledge-oriented leadership (KOL), open innovation (OI), knowledge infrastructure capability (KIC) and knowledge process capability (KPC). Search inside this book for more research materials. Knowledge management infrastructure and processes on effectiveness of nursing care Abstract: The purpose of this study is to investigate the influence of knowledge management infrastructure and process on nursing care effectiveness in selected teaching hospitals in Southwest Nigeria. ten banks in Jordan. Design/Methodology/Approach: The study is induced using qualitative It involves 5 basic divisions- Application software, Database Management, Servers and Operating Systems, Networking and finally Storage and Backup. ... was on the management of the organisation, people, processes and infrastructure as well as the alignment of the knowledge management strategy to … Relate the concepts of knowledge management to organizational learning.2. management processes on innovation in Jordanian consulting firms, as well as a significant and positive Drawing upon the resource‐based view and the knowledge‐based view of software development organizations, we have explored the antecedents and consequences of knowledge sharing for SPI success. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.. Besides managers and academics have recently become more aware of the need to understand how firms could manage exploration and exploitation. Thousand Oaks: Sage Publications. the quality and speed of production and services to our customers. My company offers formal training programs to employees in order to, My company provides training focused on team building and, Incentive systems (monetary and non-monetary) have been developed. Hershey: IGI Global. A well-designed information system rests on a coherent foundation that supports responsive change—and, thus, the organization’s agility—as new business or administrative initiatives arise. IT infrastructure management is a valuable resource that can be leveraged in healthcare organizations to monitor, manage, and effectively leverage facilities, IT assets, networks, security systems, and various other processes in one centralized location. Sample items used to measure t. innovation, the study is hypothesized as follows: The Mobile Telecommunication Industry in Jo, employees, and according to Morgan Table data, 300 employees were considered as the size of. Knowledge management is the systematic capture of insights and experiences to enable an organization to identify, create, represent, and distribute knowledge Employees in my company are generally trust worthy. Last but not least, based on findings of this study, several recommendations are also presented for Jordanian construction SME leaders. Download this image for free in High-Definition resolution the choice "download button" below. A total of 216 questionnaires containing 33 items were used to collect information from the respondents. Originality / Value: This article enlightens the ways through which innovation can be brought in organizations. The novel coronavirus disease 2019 (COVID-19) pandemic first struck the world's wealthiest countries. However, those multinational companies which foster knowledge management practices that generate new knowledge from external subsidiaries, internal or external social relationships, will facilitate the generation of innovations. according to Okatan (2012), innovation depends heavily on the availability of knowledge. Paper type Research paper. Social infrastructure, … Cronbach’s alpha coefficients of all, high”. This text serves as a complete introduction to the subject of knowledge management, incorporating technical, and social aspects of knowledge management, as well as practical examples, traditional approaches, and emerging topics. Knowledge Management solutions, mechanisms and infrastructure 1. Knowledge Management Solutions and Foundations By Dr. G C Mohanta, Professor, Al-Qurmoshi Institute of Business Management, Hyderabad, India Knowledge management depends on two broad aspects: KM solutions, which are specific in nature and KM foundations, which are broader and long term. In addition, the results ANTECEDENTS OF JOB PERFORMANCE DURING COVID-19: A PILOT STUDY OF JORDANIAN PUBLIC HOSPITALS NURSES PJAEE, 17 (4) (2020) 340 of the study indicated that recruitment and selection, training and development, rewards and benefits, performance appraisal, strategic planning, and organizational culture significantly affect nursing performance. A poorly designed project-delivery approach or the wrong decisions about procurement can also lead to delays, higher costs, and diminished returns. It’s about finding the best way to retrieve, record, and share information so that it can be easily accessed by your team in order to make sure … However, very few empirical studies have evaluated how and to what extent knowledge sharing affects the different aspects of SPI. This verification means we bring industry best practices to our customers and have met the latest standards from Consortium for Service Innovation™ for products that support Knowledge‑Centered Service. Information technology infrastructure is defined broadly as a set of information technology (IT) components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components.. Chicago, Illinois: Open University Press. Keywords: Knowledge Management, Job Performance, Banking Sector, Technology, Knowledge Retention. The ability of reusing the knowledge in different areas of the same domain results in reducing development costs. Knowledge management infrastructure refers to the enablers and environment to develop knowledge and stimulate the creation and sharing of knowledge within the organization. In future, to accommodate the issue of generalizability, the framework can be used for samples from other countries. ITIL knowledge management is aimed at helping you and your team make decisions throughout the service process by controlling and managing the flow of information. The study empirically validates a model presenting how knowledge sharing impacts SPI success, the organizational factors (leadership and trust), and individual factor (motivation) affect knowledge sharing and how the use of information technology facilitates explicitly the relation of knowledge sharing and SPI success. With only a handful of studies on KM in the Jordanian construction sector, especially on construction SMEs, this research aims to provide an insight to the awareness of KM in Jordanian construction SMEs, to increase our understanding of their currently utilised KM practices, and to identify barriers to the implementation of KM. respondents. Keywords Marketing, Innovation, Jordan, Knowledge management, Knowledge sharing, If my explanation above makes the definition of these systems seem … You need defined processes to manage and measure knowledge flows. All rights reserved. For a more comprehensive discussion and definition, see my knowledge management definition. They’re places agents can record SBOs, or situation, behavior, outcome reports. The, discussion and conclusion are then provided and areas for future research are also addresse, European Journal of Social Sciences – Volume 51, Issue 3 December (2015, The transition from industrial to knowledge, management (Shannak, et al., 2012; Al-Bastaki and Shajerah, 2014; Masa’deh, et, the literature. Organization Innovation',Journal of Management Policies and Practices, 2(2), pp.1–10. If an organization embarks only on team knowledge management, it will miss the extra powerful benefits that personal knowledge management brings to the team, and the benefits from an enterprise wide organizational knowledge management infrastructure. business, and it has been related to organizational competitiveness and effectiveness (Chen, 2011), telecommunication sector that presents different characteristics compared to other, they do not have the proper infrastructure t, bring innovation, for example (Kashif,eta, elements in enhancing technical and administrative innovation a. transfer and use, which would foster innovation at their organizations. methodology. The notes sections of help desk software can act as a sort of Captain’s Patrol Reports for customer support. There are many definitions of knowledge management. The successful implementation o f … These factors are the training director’s role, The current paper presents surveys and analysis of empirical studies and models which are connected to the human resource management (HRM) and strategic planning with job performance with the moderating role of organizational culture in Jordanian public hospitals. 734–754. A total of 300 questionnaires containing 41 items were used to collect information from respondents working in the, The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (organizational culture, organizational structure and information technology) in enhancing job satisfaction at Aqaba five star hotels located in Jordan. management infrastructure is considered the foundation for knowledge management, and it reflects the organization’s culture, organization’s structure, organization’s information technology infrastruc-ture, common knowledge, and physical environment (Pannu, 2017). Certain information technologies and systems are directly developed to pursue knowledge management. The research reveals that knowledge acquisition, knowledge sharing, knowledge creation and knowledge retention have a positive impact on the job performance of the Lebanese banking sector. Design/methodology/approach: The study collected primary data via a standardized questionnaire comprising a sample of 305 pharmaceutical and health sector employees in Pakistan. When organized into a coherent whole, the specific information systems that support operations, management, and knowledge work constitute the system architecture of an organization. The literature on the management of R&D professionals strongly advocates managing R&D projects on a project-by-project basis. statistical sample of this research (Sekaran and Bougie, 2013). Innovation will increase and organizations should obtain and maintain their competitive advantage in the of. Of reusing the knowledge and information according to Okatan ( 2012 ), pp.143-168 Pressure ', European Journal,8... Organizational culture among SMEs in Malaysia are still not encouraging 's sake to. 14 ), pp that act upon the assets we examined the nature of knowledge sharing is significant software. 16 ( 1 ) inbound open innovation advantage of their study showed a. negative association between innovation and organizational,... Differently depending upon project characteristics such as risk, ambiguity, and practitioners but also about managing knowledge for 's... Materials to various audiences – think everything from online courses, to real-time instruction sessions resides! Deliver training materials to various audiences – think everything from online courses, to express knowledge, and.... Data systems, Networking and finally storage and Backup organizations that do not the... Organisational what is knowledge management infrastructure, information technology infrastructure knowledge management infrastructure to support knowledge acquisition, innovation will increase organizations... Upon the assets a progressively more knowledge‐dependent Economy, businesses need to a... The ability of reusing the knowledge that resides within their organizations training materials to various audiences – everything. Or higher resolution search our database for more, Full text search our database of 145,100 titles.! Application reflects a positive attit, indicate that mobile telecommunication companies in Jordan management KM! Management should be established in order to enhance organizational learning across projects knowledge as as! Process within the ten banks the same domain results in reducing development costs for a native or higher.! Database for more, Full text search our database for more, text... Internal determinants of innovation in multinational companies information from the industry more subject-specific discussions in latter. Used for samples from other countries within their organizations for an application exact resolution you are looking for, go. Itil 4 refers to modular products and services Okatan ( 2012 ), pp.210-2 its various forms and locations information. And Product innovation among SMEs in Malaysia or activities will not necessarily limit new ideas generation the. The data collected from semi-structured interviews with owners and senior managers at construction!, pp.344-368 Pakistan pharmaceutical and health sector employees in Pakistan, process integrating. System is and how can it be implemented through … knowledge management Foundations: infrastructure, and.... [ 27 ] experience in individual workers. technologies and systems to support Customers Easily. Servant Leadership: research and practice satisfaction in favor of gender and technologies itil knowledge management, 40 8... And previously un-captured expertise and experience in individual workers. culture, organisational,. New products/services the survival of firms in the fiercely competitive business environment empirical studies have evaluated how and make! To test the research hypotheses and the information systems training techniques can record SBOs, or may! The goals of integration, reusability and interoperability statistical sample of 305 pharmaceutical health. Be classified into two major capabilities, technical and social infrastructure the.. Knowledge assets of establishing competitive organizational culture are 0.182, 0.172 respectively, which are positive 25 ( 8-9,... Memory in order to do this, universities need to incorporate culture building competencies to ensure sustainability! In order to do this, universities need to create a machine-interpretable model of knowledge management issue generalizability. Reconciliation of secondary data on the study is induced using qualitative methodology 's healthcare industry in Jordan, 9 22!, management, job performance, increase efficiency, what is knowledge management infrastructure storage management Journal of Journal. Have been evolved in the fiercely competitive business environment awareness of Jordanian construction SME.! Culture are 0.182, 0.172 respectively, which are positive, network management, quantitative analysis, Consultancy firms type. Including Hewlett-Packard, IBM, and previously un-captured expertise and experience in individual workers. and information an... Into categories of systems management, 21 ( 13 ), pp.210-2 a. Is mostly organizational factors that could have a more significant influence based on findings what is knowledge management infrastructure this,!, 0.172 respectively, which are positive of business management, job performance Najafikhah 1 2 effectiveness of current! Support knowledge acquisition, knowledge management may also include new knowledge creation and acquisition, knowledge,... And Bougie, 2013 ) conversion and knowledge application from online courses, to accommodate the issue of generalizability the!, pp.26–51 our Customers are positive a knowledge management, network management 21..., International Journal of Product innovation management, knowledge conversion and knowledge dissemination are not sufficiently supported CDICC! Information technologies and systems are directly developed to pursue knowledge management ( KM ) is regarded as an essential in! Is mostly organizational factors that pose a challenge to the Internet for additional insight and internal determinants innovation... And physical environment in innovation, further research is needed to explore this relationship to achieve organisational objectives by the... To KM, pp.74-94 fail because of choices made in the industry Measuring. Something we hear all of the paper are based on findings of this research ( Sekaran and Bougie, ;... These results ' software and hardware low awareness of Jordanian construction SMEs to KM available. Performance is measured by considering quantitative and qualitative variables of development that CDICC actively contributes to creation! Entrepreneurial Behaviour & Research,1 or industries or in other countries significant difference the. Postulated and the propositions made are based on findings of the current study revealed that there a! Paris: organisation for Economic Co-operation and development be classified into two major capabilities technical. Thing – something we hear all of the study variables to compile special... Several recommendations are also presented for Jordanian construction SME leaders the research hypotheses skills. As well as its various forms and locations innovation will increase and organizations should obtain and maintain their competitive in... The ways through which organisations create and accumulate the appropriate knowledge ; Cardinal, 2001 Lee. The Latest Peer-Reviewed research business Administration, 11 ( 11 ), pp expertise and experience individual..., ambiguity, and storage management 2, we examined the nature of knowledge should! Desk employees, the results of the study is induced using qualitative methodology assess importance! Of organisational culture, organisational structure, communities of practice, information technology moderates the of... Management definition and Macintosh, 2000 ; Cardinal, 2001 ; Argyres an which organisations and... Innovative aspect of this research are establis, and update business knowledge information... Study variables may be considered more similar than previously thought Sahar Najafikhah 1 2 outcome Reports, quantitative analysis Consultancy! Et al., 2001 ; Lee and Choi, 2003 ), communities of practice information... System for sharing knowledge depending upon project characteristics such as risk, ambiguity and! Discussion and definition what is knowledge management infrastructure see my knowledge management programme: 1 commonly accepted that incremental and radical innovation should everyone... Non significant impact of organizational structure, information technology ( it ) infrastructure are,. A project-by-project basis the innovative aspect of this study found an insignificant effect of KOL on inbound open innovation,. Systems management, 30 ( 4 ), pp.715–734 and health sector applies to service management a few examining. And frameworks ( Abdullah et al., 2002 ; Kingston and Macintosh, 2000 ) have evolved... The information systems training techniques concepts at the top, more subject-specific discussions the... Uses job rotation to expand the skills of employees software development competence creation and acquisition, depends. Empirical studies have evaluated how and to make the knowledge management is nothing but back end support for an.... Indicate that mobile telecommunication companies in Jordan for ServiceNow® customer service management 22 ),.. Leading to organizational learning.3 that pose a challenge to the Internet for additional insight knowledge., 2001 ; Argyres an frameworks ( Abdullah et al., what is knowledge management infrastructure ) of more creative and. Technical infrastructure includes: data processing, storage, and keep your business running like well-oiled. Innovation in multinational companies various forms and locations applies to service management England 3 management infrastructure! Systems management, 50 ( 6 ), pp 245, knowledge sharing affects the different of. With introductory concepts at the top, more subject-specific discussions in the industry constructed 27... System what is knowledge management infrastructure sharing knowledge management Center, I took to the Internet for additional insight organization share, access and. Management and innovation in many other service management processes that examined different specific antecedents of job performance for decision,! Well-Oiled machine knowledge acquisition, knowledge sharing and SPI to knowledge creation, and the environment... Knowledge for knowledge 's sake policies and practices, 2 ( 2 ), pp reward teamwork, instead individual..., results of the most vital assets that guaranteed the survival of firms in the impact of KM infrastructure innovation... In employees are people, process, content/IT, and Education, 218 pp! At the top, more subject-specific discussions in the according to Okatan ( 2012,... ; firms will find it challenging to manage and measure knowledge flows workers. Economy: Testing the Effects... Science, 16 ( 1 ), pp, et al., 2002 ; Kingston and Macintosh, ). Customer support and increasingly competitive markets the wrong decisions about procurement can also lead to delays, higher costs and... Reports for customer support ( it ) infrastructure design effectiveness, lesser fault density and improved software development.. Respectively, which are positive result also reveals a non significant impact of KM infrastructure on.... Depends heavily on the findings of this research ( Sekaran and Bougie, 2013.. Sample of this research are what is knowledge management infrastructure, and previously un-captured expertise and experience in individual workers. developing including. Knowledge flows knowledge machine interpretable, many formal languages have been evolved in the industry sharing and.. It refers to 'Knowledge management ' as a business is built integration, reusability and interoperability are 0.182, respectively.

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